What if I have a problem with my Verified Travel Advisor?
We’re here to help. If you encounter an issue with your Verified Travel Advisor, there are steps you can take.
A key function of Consumer Affairs Department at the American Society of Travel Advisors is the informal mediation of travel-related complaints on behalf of consumers. Before the Department will become involved in a dispute, it first determines that the complaint meets the following criteria:
1: Your complaint must be a travel-related dispute against a Verified Travel Advisor. We cannot process a complaint against a non-member travel firm.
2: Your complaint must be about an issue that is less than six months old.
3: You must first contact the company involved in your complaint directly in writing, allowing the firm an opportunity to resolve the problem.
4: Your complaint must be submitted to ASTA in writing and must include supporting documentation.
Once the above criteria have been met, send a summary of the complaint, including documents which support the claim and the names, addresses and complete contact information for all involved parties to:
Email: [email protected]
Or by regular mail to:
ASTA – American Society of Travel Advisors
Consumer Affairs Department
123 N. Pitt Street, Suite 400
Alexandria, VA 22314
Please note: ASTA’s Consumer Affairs Department provides informal mediation for travel-related disputes only. The Department cannot act as a judge, impose penalties, assess fines, or force a company to issue refunds.